Verdikjedekartlegging

Verdikjedekartlegging, often translated as value chain mapping, is a systematic process used to identify and analyze all the activities involved in creating and delivering a product or service to a customer. It breaks down the entire process into discrete steps, from the initial sourcing of raw materials to the final delivery and after-sales support. The primary goal is to understand the flow of value, identify where value is added, and pinpoint areas for improvement.

The process typically begins with defining the scope of the value chain to be mapped, whether it's the entire company or a specific department or product line. Key activities are then identified and documented, often through workshops, interviews, and data analysis. For each activity, information such as inputs, outputs, resources used, and the time taken is recorded. This detailed information allows for a comprehensive understanding of how each step contributes to the overall customer value.

Once mapped, the value chain can be analyzed to identify inefficiencies, bottlenecks, and non-value-adding activities. This analysis can reveal opportunities to reduce costs, improve quality, shorten lead times, and enhance customer satisfaction. Verdikjedekartlegging is a fundamental tool in strategic management, operations management, and process improvement initiatives, providing a clear visual representation of how a business operates and where it can become more competitive.