Tuotepalvelujärjestelmien

Tuotepalvelujärjestelmä, often translated as product-service system, refers to a business model where a company offers a combination of tangible products and intangible services to its customers. Instead of simply selling a physical product, the provider retains ownership or responsibility for the product and charges for its use or the outcomes it delivers. This approach shifts the focus from product sales to service provision and value creation throughout the product's lifecycle.

The core idea behind tuotepalvelujärjestelmä is to create a more integrated and sustainable offering for both the provider and the customer. For the customer, it can mean reduced upfront costs, predictable expenses, access to the latest technology, and outsourced maintenance and repair. For the provider, it can lead to stronger customer relationships, recurring revenue streams, greater control over product design and end-of-life management, and opportunities for innovation in service delivery. Examples can range from leasing equipment with integrated maintenance plans to pay-per-use models for machinery or software-as-a-service. The development and implementation of these systems often require a significant redesign of business processes, organizational structures, and even product design to facilitate serviceability and performance monitoring.