Toimitusikkuna

Toimitusikkuna, literally a delivery window, is a time interval during which a shipment is scheduled to be delivered. In Finnish logistics and e-commerce, it is a common feature offered by carriers and retailers to improve predictability and reduce failed deliveries. A customer may select a preferred window at checkout or via a carrier app, such as a morning or afternoon slot or a narrower two-hour slot. The carrier then plans routes and aims to deliver within the window; if the window cannot be met, an alternative window or a redelivery attempt is arranged.

Delivery windows can be standard (for example, morning, midday, or evening) or premium, with varying availability depending on address, service level, and day of the week. Narrower windows or same-day options may incur additional costs or require specific access arrangements, such as a secure location or someone being present. Some address types, such as multi-unit residences or remote locations, may have limitations on offered windows.

From an operations perspective, delivery windows support route optimization, reduce uncertainty for recipients, and improve customer satisfaction, but they also require accurate address data and effective real-time tracking. Customers should ensure someone is available during the scheduled window and provide any necessary delivery instructions. In Finland, major retailers and logistics providers, including national and local carriers, commonly offer delivery window options as part of their delivery policies.