Tjenesteintern

Tjenesteintern is a term used in Norway to describe an internship or placement in a service-oriented role within a public or private organization. The arrangement is designed to provide practical work experience and training in customer-facing or support tasks, linking education with employment opportunities.

Programs are typically structured with supervision, defined learning objectives, and a fixed duration, often ranging from a few months to a year. Some placements are paid, others unpaid or stipend-based, and may count toward school credits or vocational training requirements.

Typical duties include reception and customer service, handling inquiries, assisting with administrative tasks, supporting frontline staff, and learning organizational workflows. The role often emphasizes service quality, safety, compliance, and professional conduct.

Outcomes focus on developing practical competence and providing a pathway to further training or permanent employment for the intern. For employers, such programs offer a chance to evaluate potential hires and contribute to workforce development.

In public administration and healthcare, similar arrangements exist under different labels, such as internship placements or training agreements, with distinct regulatory frameworks.

See also: Internship, Vocational training, Apprenticeship, Service industry.