Telezorg

Telezorg, meaning telecare or telehealth in Dutch contexts, is the provision of health and social care services remotely via telecommunications. It includes video consultations, telephone advice, remote monitoring, mobile health apps, and electronic communication between patients and providers, with care coordination across settings. The aim is to widen access, maintain continuity, and increase efficiency while patients stay at home when possible.

Used in primary care, chronic disease management, post-acute and home-based care, mental health, and palliative care, telezorg can reduce travel and waiting times, enable timely triage, and support remote monitoring and medication management. It is especially beneficial for people in rural or underserved areas. Outcomes depend on context and design, but well-implemented programs can improve adherence and monitoring.

Core technologies include video conferencing, remote monitoring devices (for example glucose meters and blood pressure cuffs), secure messaging, e-prescriptions, and integration with electronic health records. Programs require interoperability and adequate technical support. Privacy and data security are essential, with compliance to laws such as GDPR in the EU or HIPAA in the US, and measures like informed consent and access controls.

Adoption varies by region and payer. Reimbursement, licensure, and cross-border practice affect implementation. Barriers include digital literacy, broadband access, device costs, and concerns about the patient–provider relationship. Evidence, guidelines, and ongoing evaluation help determine when telezorg is appropriate and how it should complement in-person care.