Tagasisides

Tagasisides is the Estonian term for feedback, information provided about a person’s performance, a process, a product, or a service, with the aim of improvement. It can be given by peers, instructors, customers, or managers, and may focus on what went well as well as what could be improved.

In education, tagasiside helps students understand strengths and development areas and guides teaching and learning strategies. In the workplace, it supports performance management, skill development, and organizational learning. In product or service design, it informs iterations and quality improvements.

Tagasiside can be qualitative or quantitative, formal or informal, written or oral. Common forms include written comments, oral discussions, ratings on scales, and structured surveys. Digital platforms, customer reviews, and Net Promoter Score (NPS) metrics are frequently used to collect data. A 360-degree feedback approach gathers perspectives from multiple sources.

The process typically involves collection, analysis, reporting, and action planning. Effective tagasiside is specific, timely, and actionable; it should address observed behaviors and outcomes and avoid personal judgments. When appropriate, it should be anonymized to reduce bias. Importantly, feedback should be followed by actions or changes, and the provider should be informed about how their input was used to close the loop.

Benefits include improved performance and quality, increased learning, and enhanced accountability and satisfaction for customers and staff. Challenges include response biases, low participation, conflicting feedback, and privacy concerns. Proper design and governance help mitigate these issues and ensure that tagasiside remains a constructive tool for improvement.