Szolgáltatásértékorientált

Szolgáltatásértékorientált is a Hungarian term that translates to "service-value oriented." It describes an approach or philosophy that prioritizes delivering value to the customer through services. This orientation focuses on understanding customer needs and expectations and then designing and delivering services that effectively meet those needs, thereby creating perceived value.

In a business context, a szolgáltatásértékorientált strategy means that an organization's decisions, processes, and culture are all aligned with maximizing the value provided to its clients through its service offerings. This goes beyond simply providing a product or a basic service; it involves a deeper understanding of the customer's journey and pain points. The goal is to create a positive and beneficial experience for the customer, leading to satisfaction, loyalty, and potentially repeat business.

Key aspects of being szolgáltatásértékorientált include active listening to customer feedback, continuous improvement of service delivery, empowering employees to resolve customer issues, and measuring success based on customer outcomes rather than just internal metrics. It represents a shift from a product-centric or even a process-centric view to a customer-centric perspective where the ultimate measure of success is the value the customer derives from the interaction and the service provided. This approach is applicable across various industries, from technology and consulting to retail and healthcare.