Smarriva

Smarriva is a company that provides a platform for managing and improving customer service operations. Their core offering is a cloud-based solution designed to integrate various customer interaction channels, such as phone, email, chat, and social media, into a unified interface. This aims to give customer service agents a holistic view of customer history and interactions, regardless of the channel used.

The Smarriva platform typically includes features for case management, workflow automation, and agent performance monitoring. By automating routine tasks and providing agents with relevant information, the company suggests that businesses can enhance their efficiency and customer satisfaction. They also offer analytics and reporting tools to help businesses understand customer behavior, identify trends, and measure the effectiveness of their service strategies.

Smarriva targets businesses of various sizes, from small and medium-sized enterprises to larger corporations, looking to streamline their customer support functions. The platform's flexibility is often highlighted, allowing for customization to meet specific industry needs or business processes. The company's goal is to enable businesses to deliver more personalized and responsive customer experiences through improved operational management.