Serviceslogistics
Serviceslogistics is a field within operations management that focuses on the planning, execution, and control of logistics activities that support service delivery rather than the physical movement of goods. It coordinates people, information, equipment, and spare parts to enable timely and reliable service, often across multiple sites and time windows.
Its scope includes forecasting and capacity planning for service demand, scheduling and dispatch of field personnel,
Technology plays a central role, with ERP, transportation management systems, and warehouse management systems, complemented by
Key performance indicators include on-time arrival, first-time fix rate, mean time to repair, service-level attainment, inventory
Applications include telecommunications, healthcare, IT and professional services, and facilities management. Common challenges are irregular demand,