Serviceplacing
Serviceplacing is a term used in various contexts, often related to business strategy, human resources, or organizational design. At its core, it refers to the strategic allocation or positioning of services or service-related functions within an organization or in relation to its customers. This can involve deciding where and how services are delivered, who is responsible for delivering them, and how they are integrated into the overall business model.
In a customer service context, serviceplacing might involve determining the optimal channels for customer interaction, such
Within human resources, serviceplacing can relate to the deployment of employees to roles where their service-oriented
In broader organizational strategy, serviceplacing can encompass the decision of whether to perform a service internally