Selfexclusion

Self-exclusion is a voluntary process by which a person requests to restrict or ban themselves from access to gambling activities, venues, or related services. It is a harm-reduction and treatment tool used to reduce the risk of problem gambling and related harms, such as financial loss and relationship strain. While most often associated with gambling, self-exclusion can also apply to other high-risk activities or products.

Implementation typically involves the person registering with operators, a central self-exclusion program, or both. If registered, the individual’s name, contact details, and the exclusion period are recorded, and operators agree not to offer products or services to the person during the period. Some programs cover multiple operators or platforms, reducing the chance of “operator shopping.” Exclusion periods can be temporary, fixed (e.g., six months), or permanent, and may be extendable.

Common forms include central registers, online account bans, and physical venue bans. In some countries, self-exclusion is supported by online tools, refunds controls, or spending limits, but enforcement depends on local law and cross-border accessibility remains a vulnerability, particularly with unregulated sites.

Limitations include incomplete coverage, potential for self-excluded individuals to access regulated or unregulated sites outside the covered area, and the need for ongoing personal commitment. Self-exclusion is not a substitute for treatment or financial counseling.

Complementary supports may include counselling, helplines, aftercare programs, and financial management assistance. Programs and availability vary by country and operator.