SelfCheckoutKassen

SelfCheckoutKassen are self-service checkout systems used in retail to allow customers to complete purchases without the help of a cashier. They typically consist of a touchscreen interface, a barcode scanner, a payment terminal, and a bagging area that often uses weight sensors to verify scanned items. Some systems also include scales, receipt printers, and support for mobile payments and loyalty programs. The process usually begins when a customer scans items and places them in the bagging area; the system calculates the total price, applies discounts or promotions, and prompts payment by card, mobile wallet, or cash where accepted. After payment, a digital or printed receipt is issued.

In use, SelfCheckoutKassen are common in grocery stores, supermarkets, pharmacy chains, and large retailers. They aim to improve throughput, reduce queue times, and lower labor costs, while offering customers the option of fast, private checkout. They may be deployed as stand-alone kiosks or as part of a multi-lane express setup.

Challenges include shrinkage and security concerns, as some items may be missed or mis-scanned, and the risk of theft. Technical faults, misreads by scales, and barcode issues can cause delays. Staff presence is typically required for assistance, price verification, and restocking. Adoption is influenced by store size, product mix, and regional payment methods.

The concept originated in the late 20th century and gained widespread adoption in the 2000s and 2010s with advances in touchscreens, barcode scanning, and payment technologies.