Retourrecht

Retourrecht, also known as the right of return, is a consumer protection mechanism that allows individuals to return purchased goods within a specified period. This right is particularly common in distance selling, such as online purchases, but can also apply to goods bought in physical stores depending on local regulations and the retailer's policy. The primary purpose of retourrecht is to safeguard consumers against potential dissatisfaction or issues with a product after they have received it, as they cannot fully inspect it before purchase in distance selling scenarios.

In many jurisdictions, particularly within the European Union, consumers have a statutory right to withdraw from a contract for goods purchased online or by other distance selling methods within 14 days of receiving the goods, without needing to provide a reason. This is often referred to as a cooling-off period. During this time, the consumer can examine the product and decide if they wish to keep it. If they decide to return it, they typically must notify the seller and return the goods within another 14 days. The consumer is generally responsible for the cost of returning the goods unless the seller has failed to provide adequate information about this cost or has agreed to bear it.

The conditions for returning goods can vary. Typically, the product must be returned in its original condition, unused, and with all original packaging and accessories. Some goods may be excluded from the right of return, such as personalized items, perishable goods, or sealed items that have been opened and are not suitable for return due to health or hygiene reasons. Retailers are usually obligated to refund the purchase price, including any initial delivery charges, once the returned goods have been received or proof of postage has been provided. It is always advisable for consumers to familiarize themselves with the specific retourrecht policies of the seller and the relevant consumer protection laws in their region.