Qualitätsplanung

Qualitätsplanung, also known as quality planning, is a systematic process used to define the quality objectives and specifications for a product, service, or process. It is a crucial phase in quality management, occurring before production or service delivery begins. The primary goal of Qualitätsplanung is to ensure that the final output meets all necessary requirements and customer expectations. This involves identifying potential quality issues early on and developing strategies to prevent them.

The process typically begins with understanding the customer's needs and expectations, often referred to as the "voice of the customer." This information is then translated into measurable quality characteristics and specifications. Tools such as quality function deployment (QFD) are often employed to systematically link customer needs to product design and development.

Key activities in Qualitätsplanung include setting quality standards, defining quality metrics, establishing control measures, and creating a plan for monitoring and measuring quality throughout the lifecycle. Risk assessment is also an integral part of this phase, where potential failure modes and their effects are analyzed (e.g., using FMEA - Failure Mode and Effects Analysis) to implement preventive actions. The output of Qualitätsplanung is a comprehensive quality plan that guides all subsequent quality-related activities. This plan serves as a roadmap to achieve the desired level of quality and customer satisfaction.