Qualitätsindikatoren
Qualitätsindikatoren, or quality indicators, are measurable values or metrics used to evaluate the quality of products, services, or processes. They serve as a basis for quality management and continuous improvement. Quality indicators can be categorized into different types, including process indicators, product indicators, and customer indicators.
Process indicators assess the efficiency and effectiveness of internal processes. Examples include cycle times, defect rates,
The selection of appropriate quality indicators is crucial. They should be relevant, understandable, and measurable. Indicators
Regularly updating and refining quality indicators ensures their continued relevance and effectiveness. Organizations should involve all