ProzessKnowhow

ProzessKnowhow refers to the knowledge and practical know-how about how to design, implement, manage, and improve business processes. It includes understanding workflows, process governance, performance objectives, and the interactions between people, information systems, and resources. It covers both explicit knowledge (documents, procedures) and tacit knowledge (experience and intuition).

Core components are process modeling and documentation (for example process maps and SOPs), process analytics and monitoring (KPIs, dashboards, process mining), and change management. It also involves methodologies for process optimization (Lean, Six Sigma), risk and compliance, and the integration of automation and IT systems.

Applications include the design of new processes, optimization of existing ones, and the governance of process portfolios across functions. ProzessKnowhow is essential in enterprise resource planning, supply chain management, and quality assurance, and it underpins continuous improvement programs throughout the process lifecycle.

Challenges include capturing and transferring tacit knowledge, maintaining up-to-date documentation, ensuring data quality and interoperability, and enforcing governance and ownership. Successful management of ProzessKnowhow relies on knowledge-management practices, training, and a coherent framework for documentation and access control.

Related concepts are Prozessmanagement, Business Process Management, process mining, and knowledge management.