Procesorientering

Procesorientering is a management concept that focuses on the systematic identification, design, documentation, and improvement of an organization's underlying business processes. Instead of focusing solely on organizational structures or departmental functions, procesorientering prioritizes the flow of work and information as it moves through the organization to deliver value to customers. This approach aims to enhance efficiency, reduce waste, improve quality, and increase customer satisfaction by understanding and optimizing how tasks are performed and interlinked.

The core idea is to view the organization as a collection of interconnected processes rather than a series of independent departments. Key activities in procesorientering include mapping current processes to understand their strengths and weaknesses, redesigning them to eliminate bottlenecks and inefficiencies, and then implementing and continuously monitoring the new processes. This often involves cross-functional teams working together to analyze and improve processes that span multiple departments.

Benefits of adopting a procesorientering approach can include faster cycle times, reduced costs, increased adaptability to market changes, and a clearer understanding of how individual contributions impact the overall delivery of products or services. It is a fundamental principle behind many modern management techniques, including Business Process Management (BPM) and Total Quality Management (TQM). The goal is to achieve operational excellence by focusing on the "how" of work delivery.