Paslauga

Paslauga is a Lithuanian noun meaning service or service provision. In everyday and formal language it refers to an act or performance provided by a person, business, or public institution to meet the needs or desires of a client or user. Unlike a tangible good, a paslauga is typically intangible, may be produced and consumed simultaneously, and its quality depends on the provider and context.

Key characteristics of paslaugos include intangibility, inseparability, variability, and perishability. Services are often evaluated by outcomes rather than physical attributes and rely on customer interaction, expertise, and trust. They can be classified broadly as consumer services (for individuals) such as healthcare, education, hospitality, and personal care, and professional or business services (for organizations) such as finance, IT support, legal advice, and consulting. Public and social services, including administration, safety, and welfare, are also described as paslaugos.

Economically, the paslaugų sector (service sector) is a major component of Lithuania's economy, as in many developed and emerging economies. Employment, productivity, and innovation in services—especially digital services, financial technology, and tourism—are important drivers of growth. Service quality, customer experience, and service design are common areas of focus for providers.

See also: service, service industry, customer service, service design, public service, service economy. In Lithuanian usage, the term appears in expressions such as teikiama paslauga (provided service) and paslaugų sektorius (service sector).