Palvelukartan

Palvelukartta, literally meaning "service map," is a digital directory and interactive map used in Finland to present public services and the locations of service points to residents. The service aggregates information on where to obtain services, who provides them, and how to access them, including addresses, opening hours, contact channels, and links to online services. It is intended to help citizens navigate the public sector and plan visits or remote interactions.

Palvelukartta typically covers municipal, state, and regional services, such as social and health care, education, libraries, building permits, licensing offices, and citizen services. The interface usually offers a map view and a searchable catalog, enabling users to filter by service type, location, language, or accessibility needs. Many implementations include details about service channels (in person, telephone, online), appointment requirements, and links to digital services like e-services or forms.

Data for Palvelukartta is produced and maintained by public authorities or cooperative bodies, and is often shared as open data to support transparency and third-party applications. Regular updates are required to reflect changes in hours, addresses, or service points. The concept aligns with broader e-government and digital-access initiatives in Finland and is commonly integrated with other public-facing platforms such as Suomi.fi for authentication and digital services.

See also: Suomi.fi, municipal services, public administration in Finland.