Paluuttomaksi

Paluuttomaksi is a Finnish term used to describe goods or services that are sold or provided without the option of return. In consumer contracts and e-commerce, the label indicates that the seller excludes the right of withdrawal on these items, or limits return possibilities beyond what is normally allowed by law or warranty terms. The concept is commonly applied in online marketplaces, catalogue sales, and other direct-to-consumer formats.

Etymology and use. The word is formed from paluu meaning return and the suffix -tto- plus -maksi, creating a meaning of “made non-returnable.” In practice, paluuttomaksi terms are incorporated into sales terms, product descriptions, or service agreements to inform the buyer before purchase that a return will not be accepted.

Regulatory context. Finnish and EU consumer protection rules generally grant a 14-day withdrawal right for many distance and off-premises sales, but with well-defined exemptions. Items that may be labeled paluuttomaksi typically fall into categories such as customized or made-to-order goods, sealed products where opening precludes safe return for health or hygiene reasons, perishable items, digital content delivered with the consumer’s consent to begin immediately, and services that have been fully performed with the consumer’s acknowledgment. Clear and transparent disclosure is required, and the terms must not be misleading or contradict mandatory consumer protections.

Practical implications. For buyers, paluuttomaksi terms mean understanding the sale conditions before completing a purchase. For sellers, they require clear, conspicuous communication of the non-returnability and the applicable exceptions. In disputes, consumer protection authorities may review whether the labeling complies with legal requirements.

See also: palaautusoikeus, kuluttajansuojalaki.