Pakkestation

Pakkestation is a facility that serves as a point for sending and receiving parcels. It typically consists of automated parcel lockers or a staffed counter operated by a courier or postal service and is designed to complement traditional home delivery by providing alternative pickup and drop-off options for customers. Pakkestations can be stand-alone devices, located in stores, post offices, or other public spaces, and are connected to a carrier’s sorting and tracking network.

How it works: A carrier delivers parcels to the station. For pickup, the recipient receives a code, QR, or card and uses it to unlock a locker or complete the transaction at a service desk. For sending, customers either place pre-labeled parcels into lockers or hand them to staff, depending on the station’s setup. In many systems, the process is designed to be self-service and contactless, with digital notifications guiding the user.

Types and features: The main formats are self-service parcel lockers and staffed counters, sometimes combined in hybrid solutions. Locker systems vary in size and configuration to accommodate different parcel dimensions. Some stations offer additional services such as returns processing, label printing, or payment for postage.

Advantages and limitations: Pakkestations provide flexible, often 24/7 access, reducing missed deliveries and easing scheduling for customers. They can lower last-mile costs for carriers and improve delivery speed. Limitations include size constraints for lockers, holds for parcels limited to a set period, and certain items that cannot be accepted.

Geography and examples: Pakkestations are common in Europe and other regions with dense e-commerce activity. Notable examples include DHL Packstation in Germany and InPost locker networks in Poland and other countries, as well as similar systems offered by various postal and courier operators.