Ordreafvikling

Ordreafvikling is the set of processes that convert customer orders into shipped and billed goods. It encompasses receiving orders from various sales channels, validating order details, checking stock, allocating inventory, selecting items (picking), packing, labeling, shipping, and generating invoices. The goal is to fulfill customer commitments accurately and quickly while maintaining up-to-date visibility into inventory and order status.

Typical components include an order management system (OMS) that coordinates capture and routing, an ERP for financial handling, a warehouse management system (WMS) for picking and packing, and integration with transport and carriers. Real-time inventory visibility, order promising, and exception handling are important features, especially for multi-channel environments. Performance is commonly measured by metrics such as order cycle time, fill rate, on-time delivery, and the accuracy of invoicing and returns.

Challenges in ordreafvikling include demand variability, stockouts, backorders, returns processing, and complexity from multi-channel sales. Compliance, fraud risk, and shipping regulations may also affect operations. Best practices emphasize standardized procedures, automation and integration across OMS, ERP and WMS, proactive exception management, and continuous improvement. Effective ordreafvikling contributes to customer satisfaction, lower operating costs, and improved supply chain performance.