Narvar

Narvar is a customer experience platform primarily focused on post-purchase engagement and delivery management for e-commerce brands. Founded in 2012 by Amit Sharma, Niraj Shah, and Deepak Ravindran, Narvar aims to enhance the shopping experience by offering tools that provide real-time shipment tracking, personalized notifications, and seamless returns processes. Its platform is designed to help brands build trust and loyalty with their customers through transparent and efficient delivery communication.

The platform integrates with existing e-commerce systems and logistics providers to deliver consistent and contextual updates about order status. Key features include delivery alerts, self-service returns, appointment scheduling for deliveries, and customized branded tracking pages. These tools are intended to reduce customer inquiries, improve satisfaction, and increase repeat business.

Narvar serves a wide range of retail sectors including fashion, electronics, and specialty goods. Its client base includes global brands such as Best Buy, Sephora, and Patagonia. The company emphasizes data security and privacy, ensuring compliance with relevant regulations to protect consumer information.

Headquartered in San Francisco, California, Narvar has expanded internationally and maintains offices in North America, Europe, and Asia. As part of the broader customer experience ecosystem, Narvar emphasizes personalization and responsiveness, leveraging data and analytics to help brands optimize delivery processes and customer interactions.

The company's mission centers on transforming the post-purchase phase into a positive and engaging experience, ultimately fostering brand loyalty and reducing cart abandonment. As e-commerce continues to grow, Narvar remains a significant player in logistics-related customer experience solutions.