NõueteleVahel

NõueteleVahel is an Estonian online platform designed to facilitate communication between citizens and public institutions, particularly focusing on local governance and public services. Launched in 2019, the platform serves as a digital space where residents can submit suggestions, complaints, and questions regarding local issues, such as infrastructure, urban planning, environmental concerns, and municipal services. It aims to enhance transparency, improve public engagement, and streamline feedback processes between communities and authorities.

The platform operates on a user-friendly interface, allowing individuals to submit requests in Estonian, Russian, or English. Users can track the progress of their submissions, receive updates on responses from local governments, and even vote on or comment on other users' suggestions. This interactive feature encourages collective problem-solving and fosters a sense of civic participation.

NõueteleVahel is integrated with various Estonian municipal systems, ensuring that submitted requests are efficiently routed to the relevant departments. The platform also provides tools for public officials to manage and address inquiries systematically, promoting accountability and responsiveness. While primarily used by local governments, it is accessible to all residents, making it a valuable resource for grassroots advocacy and community-driven initiatives.

The initiative aligns with Estonia’s broader digital transformation efforts, particularly its commitment to e-governance and citizen-centric public services. By leveraging technology to bridge gaps between citizens and institutions, NõueteleVahel contributes to a more inclusive and participatory democratic process in Estonia.