MetroAccess

MetroAccess is a shared, paratransit service operated by the Washington Metropolitan Area Transit Authority (WMATA) in the Washington, D.C. metropolitan area. It is designed to provide public transportation for individuals with disabilities who are unable to use the regular fixed-route bus and rail services. Eligibility for MetroAccess is determined by a formal application process that assesses an individual's functional abilities to navigate and use the fixed-route system.

The service operates by appointment, with trips scheduled in advance by customers. Rides are typically provided in accessible vans or sedans. MetroAccess aims to offer a reliable and convenient transportation option, complementing the fixed-route Metro system. The service area covers the District of Columbia, and the Maryland and Virginia suburbs within WMATA's jurisdiction.

Fares for MetroAccess are set at a rate comparable to fixed-route fares, with options for discounted passes. The program is mandated by the Americans with Disabilities Act (ADA) and works in conjunction with Metro's other accessibility initiatives. Customers can book rides online, by phone, or through a mobile app. The service emphasizes on-demand booking and advance reservations to manage operational efficiency and meet rider needs.