Kundeserviceog

Kundeserviceog is a Norwegian-based organization that specializes in providing customer service solutions and consulting to businesses across various sectors. Founded in 2010, the company positioned itself as a partner for organizations seeking to improve customer satisfaction, streamline support processes, and adopt best practices in customer engagement. The core services offered include customer support training, process design and improvement, implementation of customer relationship management (CRM) systems, and performance analytics.

The organization’s approach is built around a customer‑centric philosophy, advocating for the integration of digital channels such as chat, email, and social media with traditional phone and in‑person support. Kundeserviceog also offers technology consulting, helping clients select and configure platforms that enable omnichannel support, knowledge base management, and self‑service portals. Training programs cover practical skills such as communication, conflict resolution, and use of ticketing systems, and are tailored to both front‑line staff and management.

Over the last decade, Kundeserviceog has worked with a range of clients from small start‑ups to multinational enterprises, focusing on sectors such as telecommunications, finance, e‑commerce, and public services. The firm claims to have implemented solutions that have led to measurable improvements in average handling time, first‑contact resolution rates, and customer Net Promoter Scores.

The company is headquartered in Oslo and maintains regional offices in Bergen and Stavanger to support domestic clientele, while also serving international clients through remote consulting and cloud‑based support solutions. Kundeserviceog is registered with the Norwegian Directorate for Trade and supports industry standards for quality management in customer service.