Kokonaispalvelu
Kokonaispalvelu is a Finnish term describing a service delivery model in which a single provider offers a complete set of services that cover all stages of a project or lifecycle, from initial assessment to ongoing support. The concept is often equated with end-to-end or turnkey service, with the aim of providing a single point of contact and responsibility for the customer and reducing the need to coordinate multiple contractors.
The scope of kokonaispalvelu varies by sector but typically includes needs analysis, design or planning, procurement
Benefits of this model include simplified procurement, clearer accountability, potential cost savings through integrated planning, and
Kokonaispalvelu is widely used in Finland across industries such as construction, IT, energy, and facility management,