Klientønsker

Klientønsker is a Norwegian term that describes the expressed wishes, needs and preferences of a client regarding a service or product. It encompasses functional requirements, expected outcomes, quality attributes, delivery constraints, and interaction preferences. In professional contexts such as consulting, design, information technology, health care and education, understanding klientønsker helps align offerings with client expectations and can improve satisfaction and outcomes.

Elicitation of klientønsker involves methods such as interviews, workshops, surveys, observations, and iterative feedback. The information is typically organized in documents like briefs, requirement catalogs, or user stories, and is linked to acceptance criteria and project plans. Prioritization concepts (for example must-have, should-have, could-have, won’t-have) help manage scope and balance feasibility with value. Traceability ensures that each klientønske is mapped to deliverables and evaluation criteria throughout a project.

Ethical and practical considerations include privacy and consent, particularly when klientønsker involve personal data. It is important to distinguish between needs (essential outcomes) and wants (preferences that may be negotiable), and to avoid overpromising or misrepresenting capabilities. Client wishes can evolve, requiring change management and transparent communication about trade-offs and constraints.

In practice, klientønsker guide specification development, service design, and procurement. They inform product backlogs, contract terms, and evaluation criteria, ensuring that the delivered service or product aligns with what the client values while maintaining professional feasibility and integrity.