Kliendiõigused

Kliendiõigused refer to the legal rights granted to consumers when they purchase goods or services. These rights are designed to protect consumers from unfair or deceptive practices by businesses and ensure a fair marketplace. In Estonia, these rights are primarily enshrined in the Võlaõigusseadus (Law of Obligations Act) and other related legislation.

Key kliendiõigused include the right to receive goods or services that conform to the contract, meaning they must be of satisfactory quality, fit for their intended purpose, and as described. Consumers also have the right to information, which means businesses must provide clear and accurate details about the product or service, including its price, characteristics, and any associated risks.

If a product or service is found to be defective or non-conforming, consumers have the right to remedies. These typically include the right to repair, replacement, a price reduction, or in some cases, the right to cancel the contract and receive a refund. The timeline for exercising these rights is usually specified by law, with certain timeframes for reporting defects.

Furthermore, consumers have the right to protection against unfair contract terms. Clauses that unreasonably disadvantage the consumer or are not transparent can be deemed invalid. There are also specific protections for distance selling and off-premises contracts, often including a cooling-off period during which the consumer can withdraw from the agreement without penalty. Enforcement of kliendiõigused is often facilitated through consumer protection authorities and the court system.