Interaktio

Interaktio is a Finnish software company specializing in customer experience (CX) solutions. Founded in 2013, the company has its headquarters in Helsinki, Finland. Interaktio's primary focus is on developing cloud-based, omnichannel customer experience platforms that enable businesses to engage with their customers through various channels.

Interaktio's platform allows companies to manage their customer interactions across different touchpoints, including phone, email, chat, and social media. The system provides real-time visibility into customer interactions, enabling organizations to respond promptly to customer inquiries and resolve issues efficiently. The platform also offers advanced analytics and reporting capabilities, allowing businesses to gain insights into customer behavior and preferences.

Interaktio's solutions are designed to be highly scalable and customizable, catering to the needs of businesses across various industries, including retail, finance, healthcare, and more. The company's platform can be integrated with existing customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and other business applications.

In addition to its product offerings, Interaktio provides consulting and implementation services to help businesses deploy and utilize its CX solutions effectively. The company also offers ongoing support and maintenance services to ensure seamless operation of its platforms.

Interaktio has received recognition for its innovations in the CX space, including notable awards and certifications. The company continues to invest in research and development to enhance its platform and expand its offerings to meet the evolving needs of the CX market.