Inntakútkomur

Inntakútkomur is an Icelandic term used in public administration and social services to describe the outcomes following an intake process. The word combines inntak (intake) and útkomur (outcomes), emphasizing the results obtained after the initial assessment and triage of a client or case entering a program or service.

Use and scope: The concept is employed to monitor the effectiveness and efficiency of intake procedures, including the accuracy of initial assessments, the speed of case assignment, and the appropriateness of referrals or service plans. It supports administrative oversight, program planning, and quality improvement by focusing on what happens after a client first engages with a service.

Indicators: Common metrics include time to first contact, decision on eligibility, number and type of referrals made, immediate needs addressed, engagement or retention in services, and subsequent utilization of targeted supports. These indicators help assess whether the intake process sets up clients for successful service delivery.

Methodology: Data are typically collected in case management or client information systems and analyzed in aggregated form for performance reporting and program evaluation. Standard definitions and data quality controls are important to ensure comparability across agencies.

Relation to related concepts: Inntakútkomur relates to intake assessment, case management, and outcome measurement. Because terminology and definitions can vary by sector and jurisdiction, different organizations may implement the concept with site-specific criteria.

Note: If a different meaning or language variant was intended, additional context can help tailor the article.