IncidentManagements
Incident management is a structured process for responding to and resolving disruptions to IT services. The primary goal is to restore normal service operation as quickly as possible, minimizing the impact on business operations. This involves a series of steps, from identifying an incident to its eventual closure.
The process typically begins with incident detection and logging. This can be done through automated monitoring
Following prioritization, an investigation and diagnosis phase takes place to understand the root cause of the
After service is restored, the incident is resolved and closed. A post-incident review may be conducted for