ITpalveluhallinnassa
ITpalveluhallinnassa, often translated as IT Service Management (ITSM), refers to the activities performed by an organization to design, build, deliver, operate, and improve IT services. It encompasses the entire lifecycle of IT services, from their initial conception to their eventual retirement. The core purpose of ITSM is to align IT services with the needs of the business, ensuring that they are delivered effectively, efficiently, and reliably.
Key concepts within ITSM include the IT Infrastructure Library (ITIL), which is a widely adopted framework of
Effective ITSM requires a clear understanding of customer needs, robust processes, skilled personnel, and appropriate technology.