ITSMi
ITSMi, short for Information Technology Service Management Institute, is an international professional association dedicated to IT service management (ITSM). The organization supports practitioners, organizations, and researchers by developing standards, providing education, and benchmarking performance in IT service delivery.
Founded to promote consistency in IT service management worldwide, ITSMi grew to include accredited training partners,
Certification programs: ITSMi offers a tiered certification program covering foundations, practitioner, and expert levels, with examinations,
Governance: It is governed by a board of directors and staffed with committees on standards, membership, accreditation,
Publications and resources: ITSMi publishes best-practice guides, white papers, and case studies; hosts conferences, webinars, and
Recognition and criticism: While widely adopted in some sectors, ITSMi faces competition from other bodies and
It should be read in the context of other IT service management standards and certifications such as