Gæðastjórnunarkerfi

Gæðastjórnunarkerfi, often translated as Quality Management System (QMS), is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps an organization to coordinate and direct its activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. The core principles of a QMS typically include customer focus, leadership commitment, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.

Implementing a QMS can lead to improved product and service quality, increased customer satisfaction, and greater operational efficiency. It provides a framework for identifying, measuring, controlling, and improving the various processes that impact an organization's performance. Many organizations adopt internationally recognized standards, such as ISO 9001, as a basis for their QMS. This adoption demonstrates a commitment to quality and can enhance a company's reputation and competitiveness. A well-functioning QMS is not a static document but a dynamic system that requires regular review and adaptation to ensure its continued relevance and effectiveness.