Etätukena

Etätukena is a Finnish term that translates to "remote support" or "distance support." It refers to providing assistance or services to individuals or organizations from a location separate from the recipient. This can encompass a wide range of activities, including technical support, customer service, educational instruction, or counseling delivered via electronic means.

The primary method of etätukena is through telecommunications technology, most commonly the internet. This enables real-time or asynchronous communication through various channels such as phone calls, video conferencing, email, chat, or remote access software. The goal is to resolve issues, provide information, or offer guidance without the need for physical presence.

Etätukena has become increasingly prevalent with the advancement of digital technologies and the growing demand for flexible and accessible services. It offers benefits such as reduced travel time and costs for both the provider and the recipient, increased efficiency, and the ability to reach a wider geographical area. For businesses, it can lead to expanded customer service capabilities and a more agile support infrastructure. In educational settings, it allows for remote learning opportunities and access to specialized expertise.