Eskaleeritakse

Eskaleeritakse is an Estonian verb form used to indicate that an issue, task, or decision is being escalated to a higher level of authority or expertise. It is in the passive voice, present tense, third-person singular. The term is common in professional contexts such as IT service management, customer service, and project governance, where efficient resolution often involves multiple levels of review.

In incident management, an unresolved incident at the initial support level may be eskaleeritud to Level 2 or Level 3 experts. Escalation can be triggered by time, severity, or the need for specialized knowledge. For example: "Kui probleem ei lahene 30 minuti jooksul, eskaleeritakse see järgmisel tasandile." Translation: "If the problem is not resolved within 30 minutes, it is escalated to the next level." In business contexts, escalation is used to bring decision-making to higher authority or to trigger risk controls.

Etymology and related forms: Eskaleeritakse derives from eskaleerima, a loanword from English escalate. The noun eskaleerimine means escalation. Other related forms include eskaleerida (infinitive) and eskaleeritud (past passive). This provides a compact overview of the term and its typical usage.