Doorverwerking

Doorverwerking is a term used in Dutch to describe the routing and processing of information, requests, or tasks from one step or actor to another within an organizational process. The emphasis is on transferring the workload to the next phase or entity rather than creating or completing it all at once.

The term combines door (through, by) with verwerking (processing, handling). It is commonly used in contexts where a case or item must move along a chain of responsible parties, such as from intake to evaluation, or from one department to another. In practice, doorverwerking covers both manual handovers and automated routing driven by workflow systems.

Contexts where doorverwerking is relevant include public administration and social services, healthcare, and information technology. In public services, a submitted application or complaint may be forwarded to the appropriate agency for further action. In healthcare, a patient referral is doorverwerkt from a general practitioner to a specialist. In IT and service management, a support ticket or data record can be automatically routed to the correct team or queue for resolution.

Key characteristics involve data transfer, assignment of responsibility, and a formal handover to the next step. Doorsverwerking can be supported by case management or workflow software and may be partly automated or manual. Important considerations include timeliness, accountability, data privacy, and auditability; misrouting or delays can undermine efficiency and service quality.

Related terms include doorverwijzing (referral) and general workflow or case-management concepts.