ComplianceRate
ComplianceRate is a metric used to quantify the extent to which observed actions, processes, or outputs conform to a defined set of rules, standards, or requirements. It is commonly expressed as a percentage and calculated as the number of compliant instances divided by the total number of assessed instances, multiplied by 100.
To compute ComplianceRate, you define what counts as compliant and what constitutes an assessed instance. Examples
Applications span regulatory compliance programs, clinical safety, information security, quality assurance, and employee training. In healthcare,
Data for ComplianceRate are drawn from audit logs, automated systems, incident reports, and survey responses. Data
A higher rate generally signals better adherence and effective controls; organizations track changes over time and
Limitations include sensitivity to the definitions used, the measurement window, and sampling bias. The metric does
Example: in a call center, 450 of 500 calls followed the script, yielding a ComplianceRate of 90%.
See also: adherence rate, pass rate, defect rate, audit finding rate.