Astea

Astea is a brand name used by several entities, most notably Astea International, a software company that develops enterprise field service management software. The company designs and sells solutions that help service organizations manage the complete service lifecycle, including work order creation and dispatch, scheduling, asset and inventory management, mobile field capabilities, contract and service level management, invoicing, and reporting and analytics.

Astea International’s flagship product suite is commonly referred to as Astea Alliance. The software is typically deployed on premises or in the cloud and is designed to integrate with other enterprise systems such as ERP and CRM, as well as with mobile devices used by technicians in the field. Key capabilities highlighted by providers include real-time visibility into service operations, technician mobility, workforce optimization, warranty and contract management, parts management, and analytics for performance improvement.

The software is marketed to a range of industries, including manufacturing, medical devices, HVAC, utilities, telecommunications, and other equipment-based services. Clients typically use Astea solutions to improve dispatch efficiency, shorten service cycles, reduce downtime, manage service agreements, and optimize inventory and asset lifecycle.

In addition to its core product offerings, Astea International maintains a network of partners, systems integrators, and service providers to support implementation, customization, and ongoing support. The name Astea may also refer to other, less widely known uses, but the most prominent reference is to the field service management software company.