Asiakaslähtöisiä
Asiakaslähtöisiä is a Finnish term that translates to "customer-oriented" or "customer-centric" in English. It describes an approach or philosophy in business where the customer's needs, desires, and satisfaction are placed at the forefront of all decisions and operations. This concept is not merely about good customer service; it's a fundamental business strategy that influences product development, marketing, sales, and post-sale support.
A truly asiakaslähtöisiä organization strives to understand its customers deeply. This involves actively listening to feedback,
Implementing an asiakaslähtöisiä approach requires a cultural shift within a company. It means empowering employees to