Aivo

Aivo is a technology company that develops AI-powered customer service software, including conversational agents and chatbots. The platform automates customer interactions across channels such as websites, messaging apps, and voice assistants, using natural language processing, machine learning, and intent-based routing to interpret questions and provide answers or escalate to human agents.

The system offers features such as prebuilt templates for support, sales, and customer care; multimodal communication across web chat, messaging apps (including popular platforms like WhatsApp and Facebook Messenger), and voice channels; multilingual capabilities; omnichannel routing; handoff to live agents; analytics and performance dashboards; and integrations with CRM, help desk, and e-commerce systems. It provides developer tools and APIs for customization and expansion.

Deployment is typically as cloud-based software-as-a-service, aimed at mid-sized to large enterprises. Aivo serves brands across various industries, including telecommunications, retail, financial services, and travel, with a focus on Latin America and gradual expansion into other regions.

Historically, Aivo originated as a Latin American provider of AI-powered customer service tools and has grown to serve international markets through regional offices and partnerships. The company emphasizes privacy, data security, and compliance in handling customer conversations and integrates with a range of enterprise systems to streamline customer support workflows.