szolgáltatásminséghez
Szolgáltatásminőség (Service quality) referring to the overall quality of service or support that a business or organization provides to its customers, clients, or users. It encompasses the totality of their interactions, ranging from initial contact to delivery and follow-up. Szolgáltatásminőség is a significant aspect of customer satisfaction and loyalty.
Business transactions involve multiple touchpoints between service providers and consumers, which can impact users' perceptions and
In service-oriented industries like customer service, hospitality and healthcare, most revenue comes from customer satisfaction. Moreover,
Methods to evaluate service quality often involve surveys, customer feedback forms, technical reviews, and management metrics.