shopkeeper

A shopkeeper is a person who owns or operates a shop, conducts sales of goods or services to customers, and manages the day-to-day operations. They may run general stores or specialized outlets. In many economies, shopkeepers are small-business owners who assume responsibility for stock, pricing, staffing (if any), and customer service. They may serve as the primary point of contact for suppliers and community customers.

Core duties include greeting customers, advising on products, handling transactions at a cash register or POS system, and maintaining accurate records of sales and stock. They supervise inventory, order goods, set prices, display merchandise, manage shelving, and monitor losses. They also handle returns, warranties, and basic accounting, budgeting, and tax compliance. Good shopkeepers cultivate customer relationships, maintain cleanliness, and ensure safety and compliance with local regulations.

The role varies by region and business size. In some areas, shopkeepers own and run independent stores; in others, they may be employees in small chains. The shopkeeper often acts as a local entrepreneur and community member, contributing to local economies. Modern challenges include competition from supermarkets and online retailers, fluctuations in supply, and the need to adopt digital payment systems and inventory software. Some shopkeepers diversify into services or adapt to omnichannel retailing, while others emphasize niche products or personal service.