serviceadgjordhet
Serviceadgjordhet is a concept used in service science to describe the degree to which a service system—comprising processes, technology, people, and governance—can be configured, modified, and maintained to meet changing requirements with minimal disruption and cost.
The concept encompasses several dimensions, including modular process design, standard interfaces, clear ownership, data interoperability, and
Measurement of serviceadgjordhet relies on both quantitative and qualitative indicators. Quantitative metrics may include changeability index,
Applications of the concept appear in product-service systems, IT service management, and public-sector service delivery. Organizations
Criticism notes that serviceadgjordhet is context-dependent and may be influenced by organizational culture and market conditions.
See also: maintainability, operability, adaptability, modularity, service design.