reklamationer

Reklamationer are formal complaints or claims made by customers to a seller or service provider about goods or services that do not meet agreed terms, quality, or expectations. They are a part of consumer protection and contract enforcement, and can concern physical products, digital content, or services.

A reklamation may arise from defects, non-conformity with the contract, faulty performance, late delivery, misdescription, or other issues affecting value or usefulness. The aim is to obtain a remedy such as repair, replacement, price reduction, or refund. Differentiating between a reklamation and a warranty is often important: a reklamation concerns how the product or service performed relative to the contract, while a warranty is a separate, often time-limited promise from the seller or manufacturer.

To file a reklamation, a customer should gather evidence (receipt or order number, purchase date, photos or documentation of the defect), describe the fault clearly, and state the desired remedy. The complaint should be sent through the seller’s official channel within a reasonable period after discovering the problem. Keep copies of all communications and set a reasonable deadline for a response.

Seller obligations typically include acknowledging the complaint and offering a remedy appropriate to the defect or shortcoming. If the issue cannot be resolved promptly, the customer may have recourse to consumer protection bodies or alternative dispute resolution, or pursue legal action. Time limits and procedures vary by jurisdiction, so it is advisable to consult local consumer laws or agencies. Examples of dispute bodies exist in several countries to assist in reklamationer and ensure fair remedies.