reklamaci
Reklamaci is a term used in consumer law to describe the formal act of a buyer or user notifying a seller or service provider about a defect, non-conformity, or failure to meet the terms of a purchase or contract, and requesting a remedy. It is closely related to, but distinct from, the broader concept of a warranty (záruka or garance), which is a guarantee of certain qualities or performance, sometimes provided voluntarily by a seller or manufacturer.
The scope of reklamaci covers goods and services that do not meet agreed specifications, are defective, or
Typical process components include documenting the issue and gathering proof (receipts, order numbers, photos), submitting the
Practical guidance for a reklamace includes acting promptly, keeping copies of all communications, and knowing local