Reklamaci

Reklamaci is a term used in consumer law to describe the formal act of a buyer or user notifying a seller or service provider about a defect, non-conformity, or failure to meet the terms of a purchase or contract, and requesting a remedy. It is closely related to, but distinct from, the broader concept of a warranty (záruka or garance), which is a guarantee of certain qualities or performance, sometimes provided voluntarily by a seller or manufacturer.

The scope of reklamaci covers goods and services that do not meet agreed specifications, are defective, or fail to function as expected. It can apply to physical products, digital goods, or services, and may arise from manufacturing faults, incorrect specifications, late delivery, or substandard service. The exact rights and remedies depend on jurisdiction, the nature of the defect, and the terms of sale or contract.

Typical process components include documenting the issue and gathering proof (receipts, order numbers, photos), submitting the complaint in writing or through an official form, and detailing the desired remedy. The seller or provider is usually obligated to acknowledge the reklamace and respond within a defined period, and to offer a remedy such as repair, replacement, price reduction, or cancellation with a refund. If the seller’s response is unsatisfactory, the complainant may pursue further steps such as mediation, consumer protection authorities, or civil proceedings.

Practical guidance for a reklamace includes acting promptly, keeping copies of all communications, and knowing local rights and time limits. While the exact procedures vary by country, reklamace remains a fundamental mechanism for enforcing quality and contractual compliance in consumer transactions.