pärastostukäitumist
Pärastostukäitumine refers to the actions and thoughts consumers engage in after making a purchase. This stage is crucial for understanding customer satisfaction and loyalty. It encompasses a range of behaviors, including product use, evaluation, and potential post-purchase communication.
Following a purchase, consumers typically evaluate whether their decision was a good one. This evaluation can
Cognitive dissonance is a psychological discomfort that arises when a consumer holds conflicting beliefs, ideas, or
Post-purchase behavior also includes how consumers use the product, their experiences with customer service or warranties,