puhelinpohjaisuutta
Puhelinpohjaisuus refers to a method of organizing and delivering services where the primary or sole channel of interaction is the telephone. This approach can be applied in various contexts, including customer service, technical support, healthcare, and social services. In customer service, a company might offer support solely through a phone hotline, meaning customers cannot reach them via email, chat, or in person. Similarly, some telehealth services are designed to be entirely phone-based, where patients consult with medical professionals over the phone.
The advantages of puhelinpohjaisuus can include accessibility for individuals who are not technologically proficient or who